Course curriculum

  • 1

    How to Use this Course

    • How to use this course
  • 2

    The Methodology

  • 3

    Determining the Processes You Want to Document First

    • Learning Objectives for this Chapter

    • Describing Your Processes Using the Buyer's Cycle

    • Using Data to Establish Priority

    • Using an FMEA to Establish Priority

    • Being Comfortable Only Working on the First Process

    • Determining the Processes You Want to Document First Survey
  • 4

    Scoping Out a Process

    • Learning Objectives for this Chapter

    • Where Does Your Process Begin and End?

    • How Much is Too Little and How Much is Too Much?

    • Scope Creep and How to Prevent It

    • Scoping Out a Process Survey
  • 5

    Build the Process Map

    • Learning Objectives for this Chapter

    • What a Complete Process Map Should Look Like and Do

    • Selecting Your Team

    • Create Your Process Map

    • Build the Process Map Survey
  • 6

    Failure Mode and Effects Analysis

    • Learning Objectives for this Chapter

    • Should Your Team Remain the Same

    • Complete the FMEA

    • Failure Mode and Effects Analysis Survey
  • 7

    Improving the Process

    • Learning Objectives for this Chapter

    • Determine what You're Going to Fix

    • Using 2-Step Brainstorming to Develop Solutions

    • Implementing Solutions

    • Validating Solution Effectiveness

    • Closing Out the FMEA

    • Improving the Process Survey
  • 8

    Securing Your Improvements with a Control Plan

    • Learning Objectives for this Chapter

    • Purpose of the Control Plan

    • Leverage Your FMEA to Begin the Control Plan

    • Create the Control Plan

    • Securing Your Improvements with a Control Plan Survey
  • 9

    Where to Store Your Process Documents

    • Learning Objectives for this Chapter

    • The Two Things to Think About

    • Where to Store Your Process Documents Survey
  • 10

    Auditing Your Process in the Future

    • Learning Objectives for this Chapter

    • What is Auditing and Why Should I do It

    • Determining Auditing Frequency

    • Audit Roles

    • The Audit Process From Beginning to End

    • Auditing Your Process in the Future Survey